Returns and Refunds
At BioPulse Peptides, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, please review our returns and refunds policy below.
Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- You must provide proof of purchase (order number or receipt).
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to send the item back to us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
- We reserve the right to deny refunds if the return conditions are not met.
Exchanges
If you need to exchange a product for the same item or a different item of equal value, please contact us. Exchanges are subject to product availability.
Contact Us
If you have any questions regarding returns or refunds, please reach out to our customer support team. We are here to assist you and ensure a smooth process.